Delivery & Retruns

DELIVERY

Our aim it to get your stock products order delivered within 5 working days of receipt of payment to addresses within the United Kingdom and within 14 working days of receipt of payment to all other addresses (Please allow up to 28 days for delivery) unless otherwise stated on the website at time of ordering. All products require a signature when delivered. If products are returned to us as undeliverable we shall attempt to contact you to arrange re-delivery. This may incur an additional carriage and admin charges. If we are unable to contact you we will refund the price of the products only provided it is not a special order item. The original postage charge cannot be refunded due to administrative and un-retrievable costs. Once the products are delivered they will become your risk and we will not be liable for any subsequent damage, loss or destruction to them. We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc you may require it on the event of a claim with your carrier.

RETURNS

Which prove unsuitable may be returned for refund, credit or exchange if they are returned to us within 20 working days of receipt. Subject to the following conditions

  • Items are returned in their original condition complete with all packaging at the customers expense.
  • Items are received in re-saleable condition. . Items should be returned unused in their original condition in order to secure a refund. . Items returned may be subject to a restocking charge of not less than 10%.
  • Items purchased have not been altered or affected in any way.
  • All return items will require prior agreement and a return reference number will consequently be issued.
  • Items are not considered special order items.
  • If in doubt contact us for confirmation of item status.
  • This does not affect your statutory rights.


SHIPPING COSTS

  0.00 TO 1.1KG 1.11 TO 3.3KG 3.31 TO 5KG   5.01 TO 18KG 18.01 TO 30KG   MAX 45KG
                 
MAINLAND UK £5.50 £8.50 £12.00   £16.00 £20.00   £45.00
                 
CHANNEL ISLANDS, HIGHLANDS NA £20.00 £30.00   £35.00 £35.00   NA
                 
EIRE, BELGIUM, FRANCE, GERMANY, LUXEMBOURG, NETHERLANDS NA £20.00 £30.00   £35.00 £42.00   NA
AUSTRIA, DENMARK, SWITZERLAND NA £20.00 £30.00   £35.00 £42.00   NA
CZECH REP, ITALY, SLOVAKIA, SPAIN NA £20.00 £30.00   £35.00 £42.00   NA
                 
ESTONIA, FINLAND, HUNGRY, POLAND, PORTUGAL, SWEDEN, SLOVENIA, BOSNIA-HERZOVINA, BULGARIA £35.00 £35.00 £35.00   £45.00 £50.00   £55.00
                 
CROATIA, GREECE, LATVIA, LITHUANIA, MONTENEGRO, NORWAY, ROMANIA, SERBIA £45.00 £45.00 £45.00   £55.00 £50.00   £65.00
                 
  0.00 TO 1.1KG 1.11 TO 3.3KG 3.31 TO 5KG 5.01 TO 10KG 5.01 TO 18KG 10.01 TO 20KG 20.01 TO 25KG  
REST OF EUROPE £45.00 £45.00 £55.00 £65.00 NA £75.00 £95.00  
                 
USA, CANADA £30.00 £38.00 £50.00 £75.00 NA £95.00 £145.00  
                 
AUSTRALIA, NEW ZEALAND £38.00 £48.00 £75.00 £125.00 NA £135.00 £195.00  
                 
REST OF WORLD £58.00 £68.00 £95.00 £165.00 NA £240.00 £295.00